Frequently Asked Questions

PAYMENTS
How does the shopping basket system operate?
You can reserve products by selecting the “ADD TO CART” button without making any commitment. You can view your shopping basket at any time by clicking on the shopping bag icon located at the top on the right. Products can be removed from the shopping basket by selecting the “REMOVE” button. If you wish to purchase the products in your shopping basket, select the “PROCEED TO CHECKOUT” button.
How can I pay?
We offer a range of payment options. We accept payments through VISA and MasterCard credit cards, Amazon Pay, PayPal and UPI.

ORDERS
When will I receive my order?
We will dispatch your order on the same working day, or the following working day at the latest. If prepayment is selected, the delivery time will commence once the full invoice amount has been received.
Do I need to pay shipping costs for my order?
The shipping costs are charged regardless of size or weight of your order. You will be clearly informed about the shipping costs on the product pages, in the shopping basket, and on the page where you place your order.
Can I track my order?
Yes you can. If you go to your customer account, you can check the progress of your order at any time. In addition, you can also track your consignment on the Internet when it leaves our dispatch warehouse. You will be sent an email containing the package number and a link to our shipping partner’s online portal for this purpose.
Where can I find an overview of my orders?
If you go to “My account”, you can view all your orders and returns under the “Delivery information” menu item.
What should I do if I receive the incorrect goods or if part of my order is missing?
If part of your delivery is missing, first check your delivery note to see whether all the items have been listed, or whether there is a note stating that some of your order will be sent in another delivery. If this is not the case, or if you have received the incorrect goods, please email us at Contact@24lane.net. We will make every effort to resolve the issue as quickly as possible.

RETURNS
Can I cancel my order?
You can cancel your order online before the product has been dispatched. Once dispatched orders can not be cancelled. Applicable refund will be initiated as per our refund policy.
How do I return my order?
Details about returning your order are available on the returns label. There is a 7 day return period, starting on the day that you receive the final goods. Charges for gift packaging and postage are not refunded when returning goods. You will find further information in the cancellation policy.

CUSTOMER ACCOUNT
Do I need a customer account?
You can place an order with us even if you do not have a customer account. For the delivery, we only need your personal details, the delivery address, and the billing address. It is easier to place an order at our online shop if you have a customer account. It helps you to maintain an overview of your orders.
What should I do if I forget my password?
Please keep your password confidential and store it securely. If you forget your password, you can easily reset it by using the ‘Forgot Password’ option’. You will receive an email with a link to our website, where you can create a new password.”

VOUCHERS
How can I redeem a voucher?
If you wish to redeem a voucher, please enter the corresponding code in the “VOUCHER” box when you are placing your order. And this is how easy it is:
Choose your item and add it to your shopping basket.
Redeem your voucher by entering the code in the “Redeem voucher” box.
Select “REDEEM” and the voucher amount will automatically be deducted from your order. The voucher code can only be used once and will no longer be valid once it has been redeemed.
What terms and conditions apply when using a voucher?
With respect to validity and minimum sales value, please refer to the relevant redemption terms and conditions which are included on your voucher. Cash settlement and subsequent invoicing for previous orders is not possible. The voucher code should be entered during the order process in each case. Please note that our vouchers can only be redeemed once for each order or customer account.
Can I combine several vouchers??
Only one voucher can be redeemed for each order.

SECURITY GUARANTEE
Is it safe to order at 24Lane Fashion?
Yes it is. At https://www.contact@24lane.net personal details are transmitted in encrypted form and are therefore protected against unauthorised access by third parties.
How can I contact 24Lane Customer Services?
You can contact us by sending an email to Support@24lane.net.